Terms & Conditions

Last updated: 18 October 2026

These Terms & Conditions (the Terms) apply to your use of www.theblankbrand.co.za (the Website) and to anything you buy from us through it. The Website is owned and run by Stokehouse JBay (Pty) Ltd, trading as The Blank Brand (we, us, our). By using the Website or placing an order you agree to these Terms. If you do not agree, please do not use the Website.

These Terms cover the blank garments and accessories sold through the online shop. Custom decoration (screen printing, DTF, embroidery, patches, finishing and labelling) is quoted and agreed separately, as explained in clause 7.

1. Who we are

The law (section 43 of the Electronic Communications and Transactions Act 25 of 2002, ECTA) requires us to give you these details:

• Legal name: Stokehouse JBay (Pty) Ltd, trading as The Blank Brand
• Company registration number: 2014/096582/07
• VAT registration number: 4410267282
• Physical address: 3a Da Gama Road, Jeffreys Bay, 6330, Eastern Cape, South Africa
• Website: www.theblankbrand.co.za
• Email: info@theblankbrand.co.za
• Telephone: +27 82 643 6707
• We are not currently a member of any self-regulatory or accreditation body.
• Our Information Officer (for privacy matters) can be reached at the email address above. See our Privacy Policy.

2. Consumers and business customers

Most of our customers are businesses buying garments to brand and resell. Some buyers are individuals. The law treats these differently, so these Terms do too.

• A consumer is a consumer as defined in the Consumer Protection Act 68 of 2008 (the CPA). That includes most individuals buying for themselves and some small businesses. If you are a consumer, the CPA and ECTA give you rights that nothing in these Terms takes away.
• A business customer is anyone buying for business purposes who is not a consumer under the CPA, for example a company above the CPA’s size threshold.

Where a clause says it applies to one group only, it applies only to that group. If you are not sure which you are, ask us before you order.

3. Using the Website and your account

• You must be at least 18 and able to enter into a binding contract to place an order. If you are buying for a business, you confirm you are authorised to do so.
• If you create an account, keep your login details private. You are responsible for what happens under your account. Tell us straight away at info@theblankbrand.co.za if you think someone else has used it.
• We may suspend or close an account that is used unlawfully or breaches these Terms.

4. Our products

• We describe our products as accurately as we reasonably can. Colours may look slightly different on your screen, and garment colours can vary a little between production batches.
• Garment measurements can vary by up to 1 inch from our sizing guide. This is within our tolerance and is not a defect.
• Stock levels shown on the Website come from our warehouse stock system and are updated regularly, not instantly. We may limit quantities or stop selling a product.

5. Prices, VAT and bulk pricing

• All prices are in South African Rand (ZAR).
• Prices shown on product pages do not include VAT. VAT at the standard rate (currently 15%) is added at checkout. The full amount you will pay, including VAT and any delivery charge, is shown before you confirm your order.
• Many products have quantity pricing. The unit price depends on the total quantity of that product in your order, counting all of its sizes and colours together. The price that applies is calculated and shown in your cart and at checkout.
• Orders of 100 or more units of one style are not taken through the online checkout. Please ask us for a quote.
• If we discover an obvious pricing error, we do not have to supply the product at the wrong price. We will tell you and let you either confirm the order at the correct price or cancel it for a full refund.
• Discount codes, where we offer them, may be limited to one use or one order, cannot be combined unless we say so, and can be withdrawn.

6. Orders and when a contract is made

• Before you pay, the checkout shows you everything in your order and the total, and lets you correct mistakes or cancel by leaving the checkout.
• Your order is an offer to buy. The automatic email we send when you order confirms that we received it. It does not mean we have accepted the order.
• A contract is made when we accept your order, which we do by confirming dispatch or telling you in writing that we accept it.
• We may decline or cancel an order, for example if a product is unavailable, payment is not authorised, or we suspect fraud. If you have already paid, we refund you in full.

7. Quotes and custom decoration

• Custom decoration and orders of 100 or more units of one style are quoted by email. A quote is valid for the period stated in it. The quote, and any proforma invoice or order confirmation we send, sets out the price, timing and payment terms for that job, and forms part of the contract together with these Terms.
• You are responsible for supplying artwork, logos and text that you have the right to use. By giving them to us you confirm you do, and (as a business customer) you protect us against claims that they infringe anyone else’s rights.
• Goods that we decorate, print, embroider, label or otherwise make to your specification are personalised goods. The ECTA cooling-off right does not apply to them, and they cannot be returned for change of mind. They can be returned if they are defective or not what we agreed. See our Refund and Returns Policy.

8. Payment

• Payment is made online through our payment provider, Paystack. Paystack handles your card details. We never see or store your full card number.
• We need to receive full payment before we dispatch your order, unless a quote or proforma invoice agreed with you says otherwise.
• By paying you confirm you are allowed to use that payment method.

9. Delivery

• We currently deliver within South Africa only, and delivery within South Africa is free.
• We give you an estimated delivery time on your order confirmation. If we have not agreed a delivery time, we will deliver within a reasonable time. If we are going to be late, we will tell you and agree a new time with you. If the delay is unreasonable, a consumer may cancel and be refunded, as the CPA allows.
• Please check that your delivery address is complete and correct. If a delivery fails because of a wrong address or because nobody could receive it, we may charge for a second delivery.
• Risk in the goods passes to you when they are delivered to the address you gave us or to the person you nominated to receive them.
• Please check your order when it arrives and tell us promptly about anything missing, damaged or wrong. See the Refund and Returns Policy for how and when.

10. Returns, refunds and cancellation

Your right to cancel, to return goods and to get a refund (including your 7-day cooling-off right under ECTA and your rights about defective goods under the CPA) is set out in our Refund and Returns Policy, which is part of these Terms.

11. Intellectual property

The Blank Brand name and logo, and the text, photographs, graphics and software on the Website, belong to us or are used with permission and are protected by law. You may not copy or use them without our written permission, except to browse the Website and place orders.

12. Acceptable use

Do not use the Website unlawfully, try to get into parts of it or its systems that you are not meant to, introduce malicious code, or do anything that harms the Website or other people’s use of it.

13. Our responsibility to you

• Nothing in these Terms limits or excludes any right or liability that the law does not allow us to limit or exclude. This includes your rights as a consumer under the CPA and our liability for gross negligence or intentional wrongdoing.
• Subject to that, and to the extent the law allows, we are not liable for indirect or consequential loss such as lost profit or lost business, and our total liability for any order is limited to the amount you paid us for the goods concerned.
• The Website is provided as it is. We take reasonable care to keep it available and secure but cannot promise it will always be uninterrupted or error-free.

14. Events outside our control

We are not responsible for a delay or failure caused by something outside our reasonable control, such as supplier or courier failure, power or network outages, or severe weather. We will tell you as soon as we reasonably can and do what we reasonably can to limit the effect. This does not take away any right the CPA gives a consumer.

15. Privacy

We handle your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA) and our Privacy Policy, which is part of these Terms.

16. Changes to these Terms

We may change these Terms. The version that applies to your order is the one on the Website when you placed it. A change does not affect an order we have already accepted. We show the date of the latest update at the top of this page.

17. Complaints

If something goes wrong, please contact us first at info@theblankbrand.co.za so we can put it right. If we cannot agree, a consumer may take the matter to the National Consumer Commission (thencc.gov.za), the Eastern Cape consumer protection authority, or the National Consumer Tribunal, or to a court. Nothing in these Terms limits that right.

18. General

• These Terms, our Privacy Policy, our Refund and Returns Policy and any quote or order confirmation make up the whole agreement between you and us about your purchase.
• If a part of these Terms is found to be unenforceable, the rest still applies.
• If we do not enforce a right straight away, we have not given it up.
• These Terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction, subject to any right a consumer has to use another forum under the CPA.

19. Contact us

• Stokehouse JBay (Pty) Ltd trading as The Blank Brand
• Email: info@theblankbrand.co.za
• Telephone: +27 82 643 6707
• Address: 3a Da Gama Road, Jeffreys Bay, 6330, Eastern Cape, South Africa